Frequently Asked Questions

Deposit Policy: * Upon check-in, guests are required to provide a valid photo ID indicating that they are over 18 years old, as well as the credit card of the guest whose name appears on the booking. * For special events, long weekends, and WA school holiday period bookings, the full cost of accommodation will be charged 7 days prior to arrival. * For bookings during the WA Christmas School Holidays and Easter/April School Holidays, the full cost of accommodation will be charged 30 days prior to arrival. * For all other bookings, a credit card is required to secure the reservation, and full payment is due on the date of arrival. * Special Event dates will be determined by the property. Guests can contact us if they are unsure of the applicable pre-payment policy. Cancellation Policy: * Guests are advised to provide early notice of cancellation to avoid cancellation fees. * For special events, long weekends, and WA school holiday period bookings, a minimum of 7 days' notice of cancellation is required. Failure to provide sufficient notice will result in a fee equal to the full cost of accommodation. * For bookings during the WA Christmas School Holidays and Easter/April School Holidays, a minimum of 30 days' notice of cancellation is required. Failure to provide sufficient notice will result in a fee equal to the full cost of accommodation. * For all other bookings secured by a credit card, the full cost of accommodation will be charged in the event of non-arrival or less than 48 hours' notice of cancellation. * Special Event dates will be determined by the property. Guests can contact us if they are unsure of the applicable cancellation policy. * COVID-19 is considered a known event and a foreseeable risk that you are accepting. Broadwater Resort strongly recommends guests purchase travel insurance which cover cancellations because of the necessity of having to isolate due to COVID-19.